Returns & Exchanges
We want you to be completely satisfied with your creative projects, so we offer a 30-day return window for all unopened and unused dye products. Please note that once a bottle or packet has been opened, it is no longer eligible for return due to safety and quality control standards.
Check Eligibility
Ensure your items are in their original, sealed packaging and were purchased directly from our online store within the last 30 days.
Request a Return
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) and the designated return shipping address.
Pack Your Items
Securely package the unused products to prevent leaking during transit and include a printout of your authorization email inside the box.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method, typically processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing